We have given a summary of the recommended browsers on each device.
Talking of compatibility by example; there is a reason why Netflix does not play in mobile phone browsers (but we do). Netflix also is not supported on apps in some phones which do not have the required security compatibility, and Netflix does not provide HD videos on most devices because of security reasons. Our aim is that all viewers should have at least one very good option to watch videos on whichever device they have.
Summary: (Limitations are due to DRM solution compatibility with browsers and updates to ensure the highest security)
HTTPS is must on your website to play HTML5 videos, without https on your webpages, Vdocipher player will face issues.
1. Desktop/Laptop(Windows, Mac, Linux)
2. Android (Phone/Tablet)
3. IOS (Phone/Ipad)
Message showing on Desktop Chrome or Firefox –
“3016/3015 – ERROR PARSING/PROCESSING VIDEO”
Reason – It can happen due to some encoding issue in the raw video or certain extension/virus/adware in viewer device.
What to do –
First, Ensure that the chrome or firefox is latest updated. Then try in other browser than current. (e.g firefox if error is in chrome)
Ensure that viewer tries playing without any extension installed. Adblock plugin/extensions are the common one giving errors. So, it is good to check in Chrome or Firefox Incognito with no plugin/extension working on browser. Incognito browser mode generally works better.
3016/3015/3014 – When observed on an Android device
Cause– This error can be temporary in nature or it can happen because some android chrome browsers are not compatible with Google Widevine DRM. This is an error that Google also knows of and doesn’t have a permanent fix.
1- Ensure that the Android OS version is greater than 5 and Chrome browser is latest updated.
2- Try using a different compatible browser on Android – Try updated Firefox and updated Edge
There are some issues with Hotmail / Outlook receiving email, sometimes it doesn't receive the mail from the website. We recommend using Gmail or any other valid email provider.
On our website, students can not be logged in to the same account from different devices at a time. Our system will log out of all devices and keep the last device logged in device. So if you share your account details with your friends or someone else they will log out frequently , it means you or someone who knows your credentials are also trying to log in into your account at the same time.
If you see a blank page on the exam centre page, it might be browser cache issue. Please remove your browser cache.
Go to Settings > Safari > Clear History and Website Data.
Go to Settings > Privacy > Clear Browsing Data